Privacy policy

Here is your clean, fully customized Privacy Policy tailored specifically for FrenBlen in South Africa. All bracketed developer notes, placeholder text, and unnecessary European Union / GDPR clauses have been completely removed or updated to align with South African POPIA (Protection of Personal Information Act) standards.

You can copy the entire block below and paste it into Shopify Admin → Settings → Policies → Privacy Policy, replacing the existing text completely:

Privacy Policy

Last updated: September 22, 2026

This Privacy Policy describes how FrenBlen (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from frenblen.co.za (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

 

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details: your name, address, phone number, and email address.

  • Order information: your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information: your username, password, and security questions (if applicable).

  • Shopping information: the items you view, put in your cart, or add to your wishlist.

  • Customer support information: the information you choose to include in communications with us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include device information, browser details, network connection info, IP address, and details about your interaction with our Site.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Service Providers: Companies who support our store operations, such as Shopify.

  • Payment Processors: Third-party payment gateways (such as PayFast or Yoco) that collect payment information to process your orders and perform our contract with you.

How We Use Your Personal Information

  • Providing Products and Services: Processing payments, fulfilling orders, sending transaction notifications, managing your account, arranging shipping, and handling returns or exchanges.

  • Marketing and Advertising: Sending promotional communications via email or text message and tailoring advertisements on our site and other platforms.

  • Security and Fraud Prevention: Detecting, investigating, or taking action regarding possible fraudulent or illegal activity.

  • Communicating with You: Providing customer support and improving our Services.

Cookies

We use cookies to power, analyze, and improve our store. You can choose to set your browser to remove or reject cookies through browser controls, though doing so may impact store functionality or your overall browsing experience.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate operational purposes, including:

  • Vendors and Fulfillment Partners: IT management, payment processing, shipping providers, and customer support.

  • Business and Marketing Partners: Shopify and advertising partners to support personalized promotions and store operations.

  • Legal and Compliance: To comply with applicable laws, respond to subpoenas or legal requests, and enforce our rights.

User-Generated Content

If you submit product reviews or other public content, that information will be publicly accessible.

Third-Party Websites and Links

Our Site may link to external websites operated by third parties. We are not responsible for the privacy or security practices of third-party platforms.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information about children.

Security and Retention of Your Information

We implement reasonable security measures, though no system is completely impenetrable. We retain personal information for as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

In accordance with applicable privacy legislation (including South Africa’s Protection of Personal Information Act - POPIA), you may have the following rights regarding your personal information:

  • Right to Access / Know: Request details on the personal information we hold about you.

  • Right to Correct / Update: Request corrections to inaccurate or incomplete information.

  • Right to Delete: Request that we delete your personal information.

  • Managing Preferences: Opt out of promotional emails at any time using the "unsubscribe" link.

To exercise any of these rights, please contact us using the details provided below.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

  • Email: frenblen2023@gmail.com

  • Phone: 078 416 3370

  • Address: 10 Lower Park Lane, Strandfontein, Cape Town, Western Cape, 7798, South Africa